Terms of Service
Overview
This website is operated by Neatoa under the legal entity CAPTOMIZE LIMITED. By using this website or purchasing from us, you agree to these Terms of Service and any policies linked on the site.
Eligibility and account information
You must be at least the age of majority in your place of residence, or use the site with the permission of a parent or guardian where permitted. Information provided for an account or order must be accurate and current. You are responsible for protecting your account credentials.
Products and availability
We aim to present product descriptions, dimensions, colors, availability, and pricing accurately. Screen settings and manufacturing variations may affect appearance. We may correct errors, update information, limit quantities, or discontinue products. If a material error affects an order, we will contact you or issue an appropriate refund.
Orders and payment
Submitting an order does not guarantee acceptance. We may decline or cancel an order for reasons such as payment authorization, suspected fraud, stock availability, or shipping restrictions. If a paid order is cancelled, the applicable amount will be refunded.
Intellectual property
Site content, including text, branding, graphics, and photographs, is owned by or licensed to CAPTOMIZE LIMITED unless stated otherwise. You may not reproduce or commercially exploit it without permission, except as allowed by law.
Privacy
Our collection and use of personal information is described in our Privacy Policy. Shopify and relevant service providers process information needed to operate the storefront, checkout, payment, fulfillment, security, and other enabled services.
Acceptable use
You may not use the site for unlawful activity, interfere with site security, introduce malicious code, infringe intellectual-property rights, or attempt to collect another person's information without authorization.
Disclaimers and liability
To the extent permitted by law, the site and products are provided without warranties beyond those expressly stated or required by applicable consumer law. Nothing in these terms excludes or limits rights or liabilities that cannot legally be excluded or limited.
Governing law
These terms are governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protections that apply in your place of residence.
Contact
CAPTOMIZE LIMITED
ROOM 2201-2207, 22/F CEO TOWER, 77 WING HONG STREET CHEUNG SHA WAN, HK
service@neatoa.com