Return and Refund Policy

We want returns to be straightforward. Please review the conditions below and contact us before sending an item back.

30-day return window

You may request a return within 30 days after delivery. To be eligible, an item must be unused, unwashed, in its original condition and packaging, and accompanied by proof of purchase.

How to start a return

Email service@neatoa.com with your order number and reason for return. If your return is accepted, we will provide the return address and instructions. Items sent back without prior authorization may not be accepted.

Customers are responsible for return-shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable except where required by law or where the return results from our error.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact service@neatoa.com as soon as possible, preferably within 72 hours of delivery, and include clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund. This request period does not limit any rights you may have under applicable law.

Exceptions

Gift cards and items clearly identified as final sale cannot be returned where permitted by law. Contact us before purchasing if you have questions about an item's eligibility.

European Union and United Kingdom cancellation rights

Where applicable, customers in the European Union or United Kingdom may have a statutory right to cancel an online purchase within 14 days of delivery. Any mandatory consumer rights under local law remain unaffected.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact service@neatoa.com.