Shipping Policy
Neatoa ships kitchen and home-organization products through our fulfillment and logistics partners. The information below explains our current processing, delivery, tracking, and customs practices.
Processing times and shipping rate
- Orders are normally processed within 2–4 business days.
- Processing may take up to 5 business days during holidays or periods of unusually high order volume.
- A flat shipping fee of $5.99 applies to international orders unless a different rate is shown at checkout.
Estimated delivery times
- United States: 10–15 business days
- Canada, United Kingdom, and Australia: 11–16 business days
- Other destinations: 15–20 business days
Delivery estimates are not guarantees. Customs processing, carrier disruption, weather, and local conditions can affect delivery time.
Tracking and address changes
When tracking is available, it will be sent by email after dispatch and may take 1–3 business days to begin showing movement. For an address correction, contact service@neatoa.com within 12 hours after placing the order. We cannot guarantee changes after processing has begun.
Customs and import charges
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility.
Lost or damaged packages
If an item arrives damaged or tracking indicates that a package may be lost, contact service@neatoa.com with your order number and supporting photos or tracking information. We will review the circumstances and arrange an appropriate replacement or refund in accordance with our Return and Refund Policy.